Frequently asked questions.

Nexus is an agent-native operations platform built for ecommerce and communication-heavy businesses. It unifies CRM, order management, inventory, omnichannel messaging (WhatsApp, Facebook, Instagram), fulfillment, and shipping — in one multi-tenant platform. AI agents can connect and operate it autonomously via MCP. Read the full docs →

Ecommerce brands, retail operators, and B2B businesses that run high volumes of customer conversations across WhatsApp, social channels, and phone — while managing orders, warehouse, and shipping. Nexus is especially suited to MENA teams with Arabic-first needs. Teams of 5–500 use it today.

Most operations teams manage 5–7 disconnected tools: a WhatsApp inbox, an order spreadsheet, a shipping dashboard, a separate CRM, and a warehouse system. Nexus replaces all of them with one source of truth — fewer missed orders, faster response times, and a complete customer view across every team.

With separate tools, data lives in silos: your WhatsApp team does not see order status, your warehouse does not see shipping issues, your CRM does not know who complained yesterday. Nexus connects all of these so every event — a complaint, a late order, a VIP re-order — is visible to the right team instantly.

No. WhatsApp is a popular entry point, but Nexus covers the full operating stack: orders, warehouse, shipping, CRM, campaigns, and multi-channel messaging across WhatsApp, Facebook Messenger, Instagram DMs, email, and VoIP.

Yes. Nexus integrates with the official WhatsApp Business API. You can send and receive messages, create automation flows, send campaign broadcasts, and view conversation history linked to your CRM contacts and order history. Messaging docs →

Yes. All three Meta channels — WhatsApp, Messenger, and Instagram — are available in the Nexus unified inbox. Conversations are tagged, assigned, and linked to the contact record automatically. No channel switching needed.

Every incoming message — across WhatsApp, Messenger, Instagram, and email — lands in one queue. Agents can see conversation history, the customer's order status, and AI-generated tags (buying intent, complaint, urgent) without leaving the inbox.

Yes. Growth and Scale plan subscribers can send broadcast campaigns to segmented contact lists via WhatsApp. Campaigns respect WhatsApp Business API template rules and are tracked for delivery and response rates.

Contact records, company records, customer journey stages (lead → prospect → customer → VIP → churned), full interaction history, RFM scoring, LTV tracking, and churn risk signals. Every contact is automatically enriched as orders, conversations, and transactions flow through. CRM docs →

Yes. Nexus calculates Recency, Frequency, and Monetary scores for every customer and surfaces high-risk and high-value segments automatically. You can filter and target segments for campaigns or manual follow-ups.

Yes. Every order, message, call, and support event is linked to the same contact record regardless of which channel it came in on. Your team sees the complete picture — no switching between systems.

Yes. Orders move through pending → confirmed → fulfilling → shipped → delivered → returned, with status visible to every relevant team member. Nexus supports COD, prepaid, and partial payment orders. Order management docs →

Bosta (AWB creation and real-time tracking) is the primary carrier integration today, with more regional carriers on the roadmap. Nexus also supports manual AWB entry and tracking for any carrier.

Yes. Warehouse teams can generate pick lists, print packing slips, scan barcodes to confirm items, and hand off to shipping — all within Nexus. Batch picking and bin location tracking are included on relevant plans.

Yes. COD is a first-class order type in Nexus. Orders are flagged as COD, tracked through confirmation and delivery, and updated when payment is collected — critical for MENA ecommerce where COD remains dominant.

The AI Signal Layer reads every incoming conversation and annotates it in real time: buying_intent, complaint, urgent, wrong_promise, follow_up — with confidence scores attached. Sentiment analysis, transcription, and embeddings are available on the Scale plan. AI & agent docs →

Every incoming message is processed by the Nexus AI layer, which classifies intent, detects urgency, and surfaces actionable signals. Tags appear on the conversation in real time so your team can prioritize without reading every message manually.

Yes. Nexus supports event-driven webhooks and direct n8n integration. You can trigger automation workflows on order status changes, new conversations, AI-tagged messages, and more — no code required for common flows.

Yes. Nexus is agent-native. AI agents can self-register, authenticate, and operate Nexus via the MCP server (Streamable HTTP, protocol version 2025-03-26) — without any human involvement. 13 MCP tools cover contacts, orders, inventory, conversations, and search. The free tier gives read-only MCP access with no credit card required. MCP self-registration guide →

Yes. Nexus is a true multi-tenant SaaS with strict data isolation between organizations. Role-based access control, scoped API keys, encrypted communications (TLS), and Row Level Security (RLS) at the database layer ensure each tenant's data is fully separated.

Each organization is a fully isolated tenant. Data is partitioned at the database level using Supabase Row Level Security. API keys and JWT tokens are scoped to a single organization and cannot access data across tenants.

Nexus is SOC 2 Type II in progress. Data is encrypted in transit (TLS) and at rest. If you have specific compliance requirements for your region or industry, contact us to discuss.

WhatsApp Business API, Facebook Messenger, Instagram DMs, Shopify, WooCommerce, Bosta (shipping), Issabel PBX (VoIP), and n8n (automation). REST APIs and webhooks are available for any custom integration. Integrations docs →

Yes. Nexus exposes a versioned REST API backed by an OpenAPI spec. Every operation available in the UI is also available via API. Keys support scoped read-only or read-write permissions. OpenAPI spec →

Yes. Nexus implements the Model Context Protocol (MCP, version 2025-03-26) over Streamable HTTP. 13 tools cover contacts, orders, inventory, conversations, messaging, and cross-entity search. Compatible with Claude Desktop, Claude Code, Cursor, and any MCP-compliant client. MCP integration guide →

Free ($0) — read-only MCP, 50 contacts, 25 orders, 500 API calls/day.
Starter ($99/mo) — read+write MCP, 500 contacts, 200 orders/mo, 1K messages.
Growth ($199/mo) — full MCP, 5K contacts, unlimited orders, 5K messages, VoIP, automation.
Scale ($599/mo) — unlimited + AI suite (sentiment, transcription, embeddings), custom integrations, SLA.
See full plan comparison →

Yes. Every paid plan includes a 14-day full-access free trial. No credit card required. You get access to every feature on your chosen plan, and walk away with your data if it is not a fit. Start free trial →

Most teams are live in a single afternoon. Connect your WhatsApp and social channels, import or sync your contacts, invite your team, and start handling real conversations and orders right away. No developer or integration project required.

Yes — Arabic-first from day one. The AI Signal Layer processes Arabic and English equally well. The platform is localized, and regional integrations (Bosta courier, Issabel PBX) are supported out of the box. Nexus is built and operated in Cairo, Egypt.