Integration · Bosta
Nexus + Bosta: Shipping Tracking for Egyptian Ecommerce
Nexus integrates with Bosta, Egypt's leading ecommerce courier, to automate AWB creation, sync shipment status in real time, and surface delivery exceptions before customers complain. Your CS team sees live tracking data directly in customer conversations — no more "check Bosta" back-and-forth.
What This Integration Does
The Bosta integration removes the friction between your order management and your shipping operations. Instead of logging into Bosta separately to create AWBs, track shipments, and identify delivery exceptions, your team does all of this from within Nexus. When an order is ready to ship, generate the Bosta AWB in one click from the Nexus order view. Tracking status syncs automatically so agents can answer "where is my order?" instantly — and so your operations team sees exception alerts before customers even notice a delay. For Egyptian ecommerce businesses dealing with high COD volumes and return rates, this integration closes the loop between courier operations and customer communication.
Automatic AWB creation
Generate Bosta air waybills directly from the Nexus order view with a single click. No copy-pasting between systems — order details populate the Bosta shipment automatically, and the tracking number is linked back to the order and customer record the moment it's created.
Real-time tracking sync
Bosta shipment status updates appear in Nexus as Bosta processes them — picked up, in transit, out for delivery, delivered, or failed attempt. CS agents see the current status in the conversation sidebar without asking operations or opening Bosta.
Exception alerting
Delayed deliveries, multiple failed attempts, and returned shipments are automatically flagged in the Nexus operations dashboard before customers escalate. Your team can proactively reach out rather than reactively apologize.
Setup & Requirements
The Bosta integration is configured during Nexus onboarding with the help of your onboarding specialist. You'll need your Bosta API credentials, which are available from the Bosta merchant portal. Once connected, AWB creation and tracking sync are active immediately — no additional setup required for individual shipments.
- Active Bosta merchant account with API access enabled (contact Bosta support if API access is not yet active on your account)
- Bosta API key and secret from the Bosta merchant portal under Settings → API Integration
- Nexus Growth or Scale plan — shipping integrations including Bosta are available from the Growth plan
- Configuration completed in Nexus under Integrations → Shipping → Bosta, or during guided onboarding
Frequently Asked Questions
Can I create Bosta AWBs from inside Nexus?
Yes. Once the Bosta integration is active, you can generate AWBs directly from the Nexus order view without logging into the Bosta portal. The shipment details — recipient name, phone, address, and package weight — are pulled from the Nexus order automatically. You review, confirm, and the AWB is created in Bosta. The tracking number is immediately linked to the order and visible in the customer's profile and conversation sidebar.
How quickly does shipment status sync from Bosta to Nexus?
Nexus polls the Bosta tracking API every few minutes and processes webhook events from Bosta in real time when available. When a package status changes in Bosta — picked up, out for delivery, delivered, or failed delivery attempt — the update appears in Nexus within minutes. For high-urgency situations like failed delivery alerts, Nexus also flags these as exceptions in the operations dashboard so your team can act immediately.
Can CS agents see Bosta tracking information in customer conversations?
Yes. When a customer messages you on WhatsApp asking about their shipment, the CS agent handling the conversation sees the current Bosta tracking status, tracking number, and latest event directly in the Nexus conversation sidebar. They can answer the question accurately in seconds without opening the Bosta portal, asking the operations team, or putting the customer on hold. This dramatically reduces first-reply time for shipping queries.
Does Nexus alert when a Bosta shipment is delayed or returned?
Yes. Nexus continuously monitors Bosta shipment status and flags orders that have had multiple failed delivery attempts, have exceeded their expected delivery window, or have been returned to sender. These exceptions appear in a dedicated exceptions view in the Nexus operations dashboard, sorted by priority. You can configure alerts to notify your operations team via email, WhatsApp, or Slack when exceptions occur — so you can address them proactively rather than after customers complain.
Does the Bosta integration support return shipment tracking?
Yes. When a return shipment is initiated in Bosta — either initiated by your team or after a failed delivery — it is tracked in Nexus and linked to the original order and the customer's return record. Your operations team can follow the return from pickup through transit to warehouse receipt, and the return status is visible to CS agents in the customer profile. This closes the loop on return management without requiring manual status updates.