Integration · n8n · Nexus

Nexus + n8n: Event-Driven Automation for Ecommerce Operations

Nexus exposes webhooks and a full REST API that n8n can listen to and call. Trigger n8n workflows from any Nexus event — new order, message received, complaint flagged, churn risk threshold crossed — then send commands back to Nexus from n8n to close the loop. Or skip n8n entirely and use Nexus's built-in automation engine for CRM rules and messaging workflows.

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What This Integration Does

Nexus is the operational hub for your ecommerce business — orders, conversations, CRM, and AI signals all flow through it. n8n is a powerful workflow engine that connects hundreds of external services. Together, they let you build automation pipelines that no single platform could support alone. A new high-value order in Nexus can trigger an n8n workflow that simultaneously notifies your logistics manager on Slack, creates a priority row in Google Sheets, updates your ERP, and sends a VIP WhatsApp message back through Nexus — all within seconds. For simpler workflows that stay inside Nexus, the native automation engine handles rules-based logic without n8n, so you only add external tooling when you genuinely need it.

Outbound event webhooks

Configure Nexus to POST to any n8n webhook URL when specific events occur — order placed, AI complaint flag raised, churn risk score crossed, agent assignment changed, or ticket resolved. Each event payload includes full context so n8n workflows can act immediately without additional API lookups.

Bidirectional data flow

n8n workflows can call the Nexus REST API to write back: post internal notes on conversations, update contact tags, trigger outbound WhatsApp messages, change order statuses, and assign tickets. Your n8n workflows become a two-way bridge between Nexus and your wider technology stack.

Built-in automation engine

Nexus includes a native visual rule builder for teams that don't need n8n. Set triggers, conditions, and actions — send a WhatsApp template when an order ships, auto-assign high-value customers to senior agents, escalate unanswered tickets after 2 hours — all configured inside Nexus with no external dependencies.

Setup & Requirements

Connecting Nexus to n8n requires an n8n instance (cloud or self-hosted) and a Nexus Growth or Scale plan for automation features. Setup is done entirely through the Nexus settings UI — no code required for standard event forwarding and API callbacks.

Frequently Asked Questions

Is n8n required to use Nexus automation?
No. n8n is completely optional. Nexus ships with a built-in automation engine that handles rules, triggers, and actions without any external tool. n8n is for teams who already use it or need to connect Nexus events to third-party services outside the Nexus ecosystem — ERPs, warehouses, accounting software, internal dashboards, or communication tools like Slack and Teams.
What Nexus events can trigger n8n workflows?
Any significant event in Nexus can be forwarded to an n8n webhook: new order received, order status changed, message received on any channel, complaint flagged by the AI Signal Layer, churn risk score crossed a threshold, agent assigned, ticket resolved, refund requested, and more. You configure which events trigger which webhook URLs in Nexus under Integrations → n8n. You can have separate webhooks for different event types to keep your n8n workflows clean and focused.
Can n8n write data back into Nexus?
Yes. n8n can call the Nexus REST API to create or update contacts, post internal notes on conversations, update order statuses, tag customers, trigger outbound WhatsApp messages, assign tickets to agents, and more. Your n8n workflows can both receive events from Nexus and send commands back to it, making the integration fully bidirectional. Full API documentation is available at nexus-docs.aiforstartups.io.
Does Nexus have its own automation without n8n?
Yes. Nexus includes a native automation engine with a visual rule builder available on Growth and Scale plans. You can set up triggers (event-based or time-based), conditions (filters on order value, customer segment, AI signal, response time, etc.), and actions (send WhatsApp template, assign agent, update tag, escalate ticket, call webhook) — all inside Nexus without any external tools. Most teams find the native automation sufficient for CRM logic, messaging, and routing workflows.
What is the difference between Nexus automation and n8n?
Nexus automation is native, zero-configuration, and optimized for CRM and CS workflows — it runs inside Nexus and acts on Nexus data with no setup overhead. n8n is a general-purpose workflow engine that connects hundreds of external services. Use Nexus automation for routing conversations, sending WhatsApp messages, tagging customers, and escalating tickets. Use n8n when you need to sync Nexus events to a warehouse system, ERP, Google Sheets, Slack, payment processor, or any service that lives outside the Nexus platform.

Automate your entire ecommerce operation with Nexus + n8n

Connect orders, conversations, AI signals, and external systems into a single automated pipeline — without writing glue code from scratch.

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