Your best customers deserve to be remembered. Every order, every conversation, every signal — unified in a single live profile that every team member can open the moment a customer reaches out. Nexus builds the customer intelligence layer your ecommerce operation has been missing: RFM scores, LTV, churn risk, and full interaction history, updated in real time.
Ecommerce teams know their customers through separate tools — orders in one system, conversations in another, email history in a third. No one has a full picture when a customer contacts them. The result is agents asking for information customers already shared, missed retention opportunities, and campaigns sent to the wrong people at the wrong time.
Orders live in your OMS, conversations in WhatsApp, email threads in Gmail, and returns in a spreadsheet. No agent has all of it when a customer calls. The customer repeats themselves. The agent apologizes. The relationship erodes.
At-risk customers are identified after they've already left — when the gap in purchase history becomes obvious. By then, the window for re-engagement has closed and the cost of win-back is three times higher than the cost of retention would have been.
Without behavioral segments, campaigns go to broad lists. VIP customers get the same generic offer as someone who bought once six months ago. High-churn-risk customers receive no targeted outreach at all. Revenue that could be recovered is left on the table.
Nexus builds a live 360 profile for every customer — combining order history, conversation history, RFM scores, LTV, and churn risk in one view that every team member can access. The moment a customer contacts you, their entire relationship with your business is visible in one sidebar. No tab-switching, no searching, no asking again.
Every order, conversation, return, and note consolidated in one record. Linked across WhatsApp, Instagram, Facebook, and email so that no matter how a customer contacts you, you're looking at the same complete history. Updated in real time as new interactions happen.
Recency, Frequency, and Monetary value calculated automatically from order data. Lifetime Value estimated per customer and updated with every purchase. Scores visible directly on the profile and available as segmentation criteria for campaigns and CS prioritization.
Nexus flags customers showing elevated churn risk — based on purchase gaps, declining engagement, and sentiment patterns in conversations — before they go fully silent. Your team can reach out while the relationship is still recoverable, not after it's already gone.
Nexus builds a live 360 profile for every contact — orders, conversations, RFM scores, churn risk, and LTV in one view. Every agent sees the full picture, every time. Start free, no card required.