WhatsApp is where your customers buy, complain, and come back — but it was never designed to run an ecommerce operation. Nexus adds a full CRM layer on top of WhatsApp so your team has customer history, structured queues, and AI signals on every conversation. No more managing your business from a personal phone.
WhatsApp is where ecommerce sales and support happen, but it was built for casual chat — not for operations. Orders, complaints, and leads live in separate threads with no customer history, no ownership, and no way for a manager to see what's actually going on. As your volume grows, the gaps become expensive.
Every conversation starts from scratch. Agents ask for order numbers customers already shared three times. There's no record of past complaints, previous purchases, or how the last issue was resolved.
Anyone can reply to anything — or nothing. Messages land in a shared inbox with no ownership. Customers get duplicate replies, contradictory answers, or no reply at all because everyone assumed someone else handled it.
Managers can't see what's happening across conversations. There's no SLA tracking, no volume data, no escalation path. Problems surface in reviews and refund requests — long after the moment to fix them.
Nexus adds a full CRM layer on top of WhatsApp — unified inbox, customer profiles, RFM scoring, AI intent tags, SLAs, and team routing — without asking your customers to change how they reach you. They still message you on WhatsApp. Your team just finally has the tools to handle it properly.
WhatsApp, Instagram DMs, and Facebook Messenger all land in a single, structured queue. Every channel is visible to your whole team, with ownership assigned, SLA timers running, and conversation status clear at a glance.
Every contact in Nexus carries their full order history, past conversation threads, RFM score, LTV estimate, and churn risk rating. When a customer messages you, your agent sees the full picture — before they say a word.
Nexus tags every incoming message with intent, urgency, sentiment, complaint type, and churn signals automatically. Agents know what they're walking into. Managers can filter and escalate on signals, not gut feel.
Nexus gives your ecommerce team a real CRM on top of WhatsApp — with customer history, structured queues, AI signals, and full team visibility. Start free, no card required.